Hey folks, I'm looking to get some kind of web based ticket system so that establishments (and its upgrades), ban appeals, and found bug/issues/glitchs can be tracked. I've tried to play around with Mantis, however, it has been a real pain to search through their documentation just to do a few simple things. I got my best answers from another site by using Google! I don't think Redmine will do our thing. If anyone has any experience with this sort of thing, I would greatly appreciate any suggestions/help with this. Of course, I'm looking for open-source/free apps where I can customize without all the hassle of having to edit this php file to do this and edit this php file to do that. Thanks!